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CTA teams up with Google to introduce innovative Chatbot for riders

By FOX 32 News
Published  December 5, 2023 5:19pm CST
Chicago Transit Authority
FOX 32 Chicago

CTA teams up with Google to introduce innovative Chatbot for riders

The Chicago Transit Authority is set to revolutionize rider communication by collaborating with Google to develop a new chatbot.

CHICAGO - The Chicago Transit Authority is set to revolutionize rider communication by collaborating with Google to develop a new chatbot.

This cutting-edge tool aims to provide commuters with a streamlined method to report issues, offer feedback to the CTA, and get prompt responses to their questions or concerns.

The forthcoming chatbot is designed to be user-friendly and accessible, supporting five languages, including English, Spanish, and Polish. This multilingual approach is expected to enhance the overall rider experience, making crucial information more accessible to a diverse range of passengers.

Anticipated for launch in 2024, the chatbot will complement the existing resources offered by the CTA.