New 211 help line launched for Chicago and suburban Cook County residents

Chicago, suburban Cook County launch 211 hotline for non-emergency services

Residents in Chicago and suburban Cook County will now have a free resource available to help them with their essential everyday needs.

CHICAGO - Residents in Chicago and suburban Cook County will now have a free resource available to help them with their essential everyday needs.

The 211 hotline is a service that is available 24/7. I was unveiled by Mayor Lori Lightfoot and other local leaders during a Friday news conference.

"The 211 system can connect residents to these navigators and a wide variety of Chicago recovery plan resources as well as many other resources in the city and the county," Lightfoot said.

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It connects people with essential health and social support and information during times of non-emergency crisis. Some of those resource categories include:

Food
Housing
Utility assistance
Child care
Disability services
Senior services
Education
Employment
Health Care
Immigration
Legal assistance
Substance use
Tax preparation
Transportation
Veteran services
Youth programs

Just dial 2-1-1 to talk with a local resource navigator. Text your zipcode to 898211 to connect over text message or chat online with a resource navigator on their website.

The help line is available right now for all residents.