2023 travel forecast: What to book now for the year ahead
Travel expert Jeanenne Tornatore talks about the soaring demand for travel in 2023 and how to best approach lining up your trips this year.
'Perfect storm': Expert weighs in on Southwest Airlines' technology meltdown that plagued holiday travelers
Passengers who were left stranded at airports throughout the nation are still upset after missing the holidays. The Southwest Airlines "flightmare" could cost the company nearly $825 million.
Southwest passenger suing airline over failure to provide refunds
This week, CEO Bob Jordan wrote a letter apologizing to customers about the chaos and offered those impacted 25,000 frequent-flier points, which is equivalent to about $300. These are in addition to customers' reimbursements and refunds. However, many customers say they are now facing delays on the airline's website when trying to apply the points to their account.
'Inexcusable': Chaos continues at Midway after Southwest cancels 2,400 more flights
“I’m sorry, it’s 2022 how could you at least not be able to scan [luggage] tags so people can go online and say, ‘oh it’s here, or it hasn’t made it,’” one passenger said.
Southwest Airlines tells passengers service will be 'back to normal' Friday
Day four of 'where's my luggage?' continues.
Southwest cancels another 2,300 flights, expects normal operations to resume Friday
Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days, including canceling another 2,350 flights Thursday.
Southwest cancels another 2,300 flights, expects normal operations to resume Friday
Southwest is struggling to recover after being overwhelmed by a winter storm that left hundreds of pilots and flight attendants stranded out of position to operate flights.
Family celebrates baby's first Christmas stranded at airport
A family celebrated their baby's first Christmas stranded at the airport after weather conditions canceled their flight over the holiday weekend.
Chaos continues at Midway as passengers hope to retrieve missing luggage
The situation with Southwest Airlines appears to be getting slightly better, but there is still plenty of finger-pointing.
CDA says flight disruption with Southwest will be considered 'controllable' --- What that means for passengers
The Chicago Department of Aviation said every flight disruption between Dec. 24 and Mon. Jan. 2 will be considered “controllable” and the airline will reimburse “reasonable” incidental expenses.
'The pilots are ready to fly': Southwest employee speaks out after travel nightmares
The Southwest mess continues at Midway. We've heard a lot from passengers, but now we're hearing from a Southwest employee.
Southwest flight cancellations continue to snowball as Congress vows investigation
Transportation Secretary Pete Buttigieg also said his agency would examine Southwest's cancellations and whether the airline was meeting its legal obligations to stranded customers.
Southwest pilots blast leadership over 'absolutely preventable' travel mess
Pilots for Southwest Airlines issued a scathing response to the logistical meltdown this weekend, saying no one was surprised by it except for the company's leadership.
Southwest pilots blast leadership over travel mess
The Southwest Airlines Pilots Association said it believes the mess that kicked off last week was entirely preventable.
Southwest Flight Cancelations: What you may not know about rebooking flights, lost luggage
The record snowfall caused major headaches for travelers this holiday season as thousands of flights were delayed or canceled across the country. Here's what you need to know from an expert about rebooking flights, getting compensated for missing luggage and more.
"Southworst" - Chicago travelers voice frustration with Southwest Airlines as meltdown continues at Midway Airport
Travelers at Midway Airport sounded off on Southwest Airlines Wednesday after hundreds of canceled flights plagued their holiday travel plans.
American Airlines says it will cap fares for some cities amid Southwest's high rate of cancelations
"We’re doing our part to help get people where they need to be and we’re putting a cap on fares for select cities," American Airlines said.
Southwest meltdown: Bags pile up at airports across the US
The mess at Midway Airport is nowhere near cleaned up, and for many travelers, the nightmare continues.
Las Vegas strip club offering deals, free rides to stranded airport travelers
A strip club in Las Vegas is taking a creative approach to cheer up stranded airline passengers in the wake of the nationwide travel headaches.
Southwest Airlines CEO releases video statement following cancellation of thousands of flights
Southwest Airlines CEO Bob Jordan issued a statement and video after thousands of flights were canceled across the country on Monday and Tuesday.