Southwest passenger suing airline over failure to provide refunds

This week, CEO Bob Jordan wrote a letter apologizing to customers about the chaos and offered those impacted 25,000 frequent-flier points, which is equivalent to about $300. These are in addition to customers' reimbursements and refunds. However, many customers say they are now facing delays on the airline's website when trying to apply the points to their account.

Woman murdered during Facebook Live video

Janice David, 34, was choked, beaten, and stabbed in what police called a "very gruesome, very evil act" that was streamed live on social media.