Bank of America: Outage issues 'have largely been resolved'
A Bank of America Branch stands in Manhattan on January 12, 2024 in New York City. (Photo by Spencer Platt/Getty Images)
Bank of America customers reported seeing $0 balances on their accounts despite having money in the bank during an outage on Wednesday.
Bank of America confirmed that "some clients" were experiencing issues accessing their account balance information but that the issue has been "largely resolved."
Outage reports on Downdetector, which collects data on outages, peaked around 1 p.m. ET with more than 20,000 outage reports. As of 3:37 p.m. ET, there were 4,668 new BoA outage reports.
"My entire family and I are experiencing the same system glitch that occurred in August 2020, where ALL of our accounts show $0 balance. This seems to not be acknowledged by Bank of America, and we are unable to get in contact with a representative. What's going on????" one X user wrote to the Bank of America Help page on X.
"Should I be concerned?" another user wrote.
Bank of America reps are responding on social media: "Our social care team is here to assist with any account related questions/concerns you may have."