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Hawthorn Woods Aqua Illinois customers under boil order after water main repair

By Maggie Duly
Published  July 21, 2024 11:41am CDT
Lake County
FOX 32 Chicago

HAWTHORN WOODS, Ill. - Aqua Illinois has issued a 24-hour boil order for residents in Hawthorn Woods, Kildeer, and parts of Lake County following a water main repair. 

While water service was not interrupted during the repair, the break impacted the water tower's recharging process, prompting the precautionary measure, Aqua Illinois said in a letter to customers Sunday morning. 

The water main break was successfully repaired, but as a precaution, customers were advised to boil their water before using it for drinking, cooking, or other consumption purposes.

The boil order will remain in effect until water testing is complete and deemed safe. Aqua Illinois is currently collecting samples and will notify customers directly through their WaterSmart Alert system when the order is lifted. 

During the boil order, residents are advised to:

  • Boil water for five minutes before using it for drinking, making ice, brushing teeth, washing dishes, or preparing food.
  • Let the boiled water cool before using it.
  • Use bottled water as an alternative if boiling is not possible.