Wear Felicity complaints skyrocket as holidays approach

CHICAGO - A jewelry store is under fire from customers who still haven't received orders they purchased weeks ago.

The Better Business Bureau gave the company, Wear Felicity, an ‘F’ rating, and over the last few days, complaints have soared.

Many customers say they purchased items from the company at least a month ago, and the items will not arrive by Christmas.

On one of the company's social media profiles, hundreds of customer complaints filled the comments. Wear Felicity did respond to some of them.

Since 2020, the BBB has received complaints about the business. However, those complaints have skyrocketed as the holidays approach. There are now 852 complaints filed and 350 of them have not been resolved by the company.

When a customer purchases items, they are told it could take 25 days to receive their order, and when customers want their money back, they never hear a peep from the company.

FOX 32 Chicago reached out to the company and received this response:

"We are working our hardest to ship out all orders. Once orders are completed they are shipped with DHL to our main warehouse where we ship orders out. We are experiencing unexpected shipping delays due to a strike by DHL workers at their Cincinnati hub, which is a key transit point for our packages. This unforeseen circumstance has impacted our ability to deliver items as promptly as we would like. It’s upsetting to see you ran a story without hearing our side first. We’ve shipped over 2 million orders since starting in 2015. BBB is a common place where people leave negative reviews and don’t give an accurate reflection of our brand. Happy to give you more information if you’d like. Thank you!"